Windy City Quality Foods, Inc. is committed to delivering only the finest foods and providing courteous, responsive service. Our motto is
"If You're Happy We're Happy!"

 

FREQUENTLY ASKED QUESTIONS

Windy City Quality Foods, Inc. has delivery people throughout the state of Illinois. Our representatives will establish a confirmed price guaranteed for a full year. In our delivery areas, you will receive FREE HOME DELIVERY! Our company goal is to distribute high quality products and take care of our customer needs with the best in service.

Q: What methods of payment do you accept?
A: We currently accept all major credit cards, personal checks, and food stamps.

Q: Do you have Free Home Delivery?
A: We offer free delivery in areas throughout Illinois. Call 1-847-624-2677 for the delivery person in your area.

Q: Does Windy City Quality Foods, Inc. guarantee their products?
A: We will exchange any un-used portion for one full year from the date of purchase. Call 1-847-624-2677 for customer service.

Q: Does Windy City Quality Foods, Inc. provide instructions for preparation?
A: Yes, listed on our website under Cooking Tips and Recipes.

Q: How fresh are your steaks?
A: We receive weekly shipments to insure freshness.

Q: Can I ship anywhere in the world?
A: At this time, we offer shipment to all fifty United States, Canada, and Puerto Rico. Call Windy City Quality Foods, Inc. for shipping quote.

Q: How is my package shipped?
A: Each package contents are frozen to insure freshness. Products are packed in a reusable polystyrene container with dry ice, then packed in a master shipping container. All packages are shipped via Federal Express.

Q: How long does it take for me to receive my package?
A: Our customer service representative will call to confirm your order. At that time, he/she will discuss the different methods available for shipping and handling.

Q: Do you notify gift recipients prior to delivery?
A: Yes, when ample time is given, we mail all gift recipients an announcement card to let them know they have a gift coming to them. This allows the recipient to notify us if they need to change to date of shipment or to give us an alternate shipping address.

Q: How can I reach you?
A: You may e-mail us at customerservice@windycityqualityfoods.com or you can reach us at 1-847-624-2677, Monday through Friday, 10:00 am - 5:00 pm, CST. We are happy to answer any questions you might have.

Q: If there is a problem with my shipment, what do I do?
A: If your shipment does not arrive to you in perfect condition, please e-mail us at customerservice@windycityqualityfoods.com or call us at 1-847-624-2677. Please refer to the invoice number on the packing slip enclosed with your package when you call. This will allow us to find your order promptly.

Q: How can I be sure that the quality is what you say it is?
A: Windy City Quality Foods, Inc. takes great pride in what we do. All of our steaks are USDA inspected and hand trimmed. What you see is what you eat!

Q: Will the meat keep in the freezer?
A: Yes! Every steak is individually vacuum-sealed to reduce freezer burn!


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